Troy Public Library

Your Partner in Creating a Vibrant and Prosperous Community

Appropriate Behavior Policy

The Troy Public Library is committed to providing an atmosphere where people of all ages may come to read, browse, do research, study or attend a program. This policy does not prohibit quiet conversation between patrons and/or staff members or conversations required to carry on library programs or business. It is designed to preserve a reasonably quiet atmosphere where library patrons may use library services and materials without unacceptable disturbance.

It is each patron's responsibility to maintain their own proper behavior in order to insure protection of their individual rights and the rights and privileges of other patrons.

This policy has been established for the benefit and security of patrons, staff and the library facility. In order to provide a suitable library atmosphere, the following rules related to behavior have been established.

If a patron disregards these rules, or if a person is not responsive to the efforts of staff to enforce the rules, the patron will be asked to leave the library. If the patron refuses to leave the library, the police will be called to remove them.


In order to insure that all those using the library may enjoy the Library's services, all patrons are to respect the following rules:

  • Beverages must have a lid.
  • Cell phones are to be put on "vibrate" and calls taken or placed only in designated areas (lobby, vestibules, café).
  • Food is allowed only in designated areas (lobby, vestibules, café).
  • No bicycle, tricycles, skateboards, rollerblades, scooters, or skates.
  • No smoking of any kind, including eCigarettes.
  • No patron will enter "Staff " areas or use staff equipment without permission.
  • No behavior that is disruptive, harassing, or threatening in nature to patrons or staff.
  • No person shall willfully annoy another person.
  • No person shall damage or deface public property.
  • No person shall engage in loud or boisterous behavior.
  • No person shall use profane, obscene, or offensive language.
    No person shall be in a state of intoxication that causes a public disturbance.
  • No person shall enter the library or remain in the library without a shirt and shoes.
  • No person shall loiter on the premises under circumstances that warrant alarm for the safety or health of any person or property in the vicinity.
  • No person shall interfere with other library patrons' use of the library through extremely poor personal hygiene.
  • No person shall sleep in the library for an extended period of time.
  • No person shall bring a pet or other animal into the library unless they are guide dogs or part of a library program.
  • Only persons conducting library or library-affiliated business will be allowed to solicit for the sale of goods and services in the library.
  • No theft or damage to library property or materials.
  • No violation of any local, state or federal law within the library

Staff Procedure for Handling Inappropriate Behavior

It is the charge of library staff to see that the rights of individuals to use the library are upheld and the rules are enforced. The staff member "on-duty" shall enforce these rules.

Occasionally, staff members may have to deal with patrons who violate the rules. The staff member will ask for them to refrain. If the patron has to be asked again to cease their objectionable behavior, then they will be asked to leave the library. If they refuse to leave the library, the staff member "on duty" will call the police and a brief written report about the incident and the action taken will be filed with the Library Director.

Unattended Children

"Unattended" means that the parent or designated caregiver is not in close proximity to the child. Library staff cannot be expected to assume responsibility for the care of unsupervised children in the library. Parents or caregivers are responsible for their children's behavior while in the library.

All children of elementary school age must be in the company of a parent/care-giver while in the library. Even if the child is attending a program, it is required that the parent/caregiver remains in the library throughout the program.

If it is determined that a child is lost or left unattended, a staff member will attempt to locate the parent/caregiver. If the parent/caregiver cannot be found, then the staff person "on-duty" will call the police.

Minors at the Library after Closing

If a minor under the age of 18 is waiting for a ride, bring him or her into the Library. Allow the minor to use the telephone, if necessary. If the ride is not here by 15 minutes after the closing time, ask the minor to wait outside of the front doors.

If there are two staff members on-duty, one staff members should wait with the patron, and the other should lock the Library.

If there is one staff member on-duty, she or he should lock the Library and then walk to the patron at the front entrance.

Once the Library is locked, the on-duty staff member(s) should walk the minor to the police station. It is a good idea to call ahead (x3477) to inform the Police that you are coming.

Rev. 12/2013