Troy Public Library

Your Partner in Creating a Vibrant and Prosperous Community

Frequently Asked Questions

You ask, we answer.

Below are the most frequently asked questions submitted by Library users. If you can not find the answer to your question, please fill out a contact form and we will be happy to provide your the information you need. 

How do I apply for a Library card?

How do I log in to my Library account?

How can I renew items?

How can I place holds on items from home?

Why is my account blocked when I try to place a hold?

I can't remember my PIN number. Can you give it to me?

What should I do if I lose my card?

How do I download ebooks, audiobooks, or music?

How do I sign up for Library programs or events?

What computer classes are you currently offering?

Do you have computers with Internet?

Does the Library have wireless Internet?

How do I sign up for a meeting room?

Can I have an examination proctored at the Library?

Does the Library have tax forms?

Does the Library sell used books?

How can I donate material to the Library?

How can I apply for a job at the Library?

How can I volunteer my time to the Library?


How do I apply for a Library card?

To apply for a Library card, bring a completed Library card application and a valid Michigan Driver's License or State ID with your current address on it to the Circulation desk in the Library's lobby. You can view a list of who is eligible for a card, and print a copy of the Library card application here. [top]

 

How do I log into my Library account?

To log into your account, click on the Log into My Account link in the top left corner of our homepage. This will take you into our catalog. Enter your Library card number and your password (PIN) and click Log In. From here you can review your account or renew your material. [top]

 

How can I renew items?

Log into your account using the steps above. Click on Items Out. Select which items you wish to renew then click Renew Selected Items. If you wish to renew all items you currently have out, click Renew All Items. If you prefer to renew by phone, call 248.619.7590. [top]

 

How can I place holds on items from home?

Search our catalog from the Library Catalog search box in the top left corner on our homepage. This will take you into our catalog. When you find an item you would like to place on hold, click on the Place Request button located at the bottom of that item's record. If you have not already logged in, enter your Library card number and your password (PIN). Click Submit Request. You can continue searching by clicking "Return to search results" or see your holds by clicking "Go to your list of hold requests". [top]


Why is my account blocked when I try to place a hold?

Our automated circulation system blocks an account when a person has over five items with fees attached or more than $5 in fees. A payment to bring the fees under $5 will eliminate the block. When an account is blocked, the system will not allow holds to be placed nor items to be checked out using that Library card. [top]

 

I can't remember my password (PIN). Can you give it to me?

If you forget your password (PIN), you can do one of two things.

If you have an email address in your Library's account, go to the Library's home page and click on Log into My Account in the top left corner. This will take you to the log in screen, where you can click on Forgot Your Password? and have your password emailed to you.

Or, you can come into the Library and go to the Circulation desk in the lobby with your Troy Library card and personal identification. A staff member will be happy to help you reset your password (PIN). [top]

 

What should I do if I lose my card?

If you lose your card, please come to the Circulation desk in the lobby. A staff member will assist you with a new card. There is a $3 fee for lost cards. [top]

 

How do I download ebooks, audiobooks, or music?

The Library supplies ebooks, downloadable audiobooks and music through several vendors. The titles from all these vendors are listed in the Library's catalog. To use these services, please see the intructions here. [top]

 

How do I sign up for Library programs or events?

To sign up for Library programs, go to the Library's program calendar. If an event is underlined, it requires registration. Click on the event to see a registration form. You can search for specific department events by using the Event Type filter to the left of the calendar. [top]


What computer classes are you currently offering?

The Library currently offers computer classes each month, from basic to intermediate skill-levels. Click here to see a calendar of our computer classes. [top]


Do you have computers with Internet and Microsoft Office?

The Library's Technology Center has 44 computers with Internet access and Microsoft Office 2007. We have black-and-white and color printers, scanners, a fax machine, CD burners, and USB ports. In addition, we have a staffed Technology desk to assist you with your questions. You must be 18 or older, or accompanied by a parent, to use Technology Center computers.

There are four computers in the Teen Resource Center, and 11 computers in the Youth Services Department. These computers have filtered Internet access and Microsoft Office 2007. The Youth Services Department also has four game computers.

To see our entire Internet policy, click here.

Computer use is free to Troy residents, and to residents of Suburban Library Cooperative communities. There is a daily, monthly, or yearly charge for residents of other communities. [top]

 

Does the Library have wireless Internet and wireless printing?

Yes, the Library offers wireless Internet, which you can access from a laptop or PDA in all parts of the Library. You will need a wireless card in your laptop to access the wireless network. The Library also offers wireless printing from your portable device.[top]

 

How do I sign up for a meeting room?

You can call or come to the Technology Center to book a room at the Library. The Library has one conference room (capacity 12) and one meeting room (capacity 75) available for civic, educational or non profit groups. Troy based groups can register for a room up to a month in advance. Non-Troy based groups can register up to a week in advance. To see our entire meeting room policy, click here. [top]

 

Can I have an examination proctored at the Library?

Yes. There is a non-refundable exam proctoring fee is $20 for Troy residents and $30 for all others, to be paid in advance of scheduling the exam. To schedule a proctored exam, click on the Examination Proctoring link under Library Links on the left side of the page. A Library staff member will be in touch with you. If you have questions, please call 248.524.3542. [top]

 

Does the Library have tax forms?

From December through April, the Library has printed copies of many of the most popular tax forms. All other times, Library staff can print out copies of any tax form for .10 cents a page. [top]


Does the Library sell used books?

The Library sells used books in the lobby gift shop and in the basement book shop, both run by the Friends of the Troy Public Library. [top]


How can I donate material to the Library?

Materials can be donated to the Friends of Troy Public Library by bringing the books to the donation area in the lobby to the right of the circulation desk. Books may be donated any time the Library is open. There are receipts available in this area, which you may fill out and keep for tax purposes. The books are sold by the Friends in their bookstore and the proceeds are used by the Friends for the benefit of the Library. [top]

 

How can I apply for a job at the Library?

The Troy Public Library is a department of the City of Troy. All job posting and hiring is done through the City's Human Resesources Department. For a current list of job openings in the Library or in the City, click here. [top]


How can I volunteer my time to the Library?

If you are 14 years old or older, you can volunteer your time at the Library. Depending on your age, you might be shelving books, assisting with programs, or working in the Friends gift store or book store. Print out and and complete the volunteer form, and bring it to the Administration Office the next time you are at the Library. [top]